So hey guys, today I’m at QuadraNet.
You guys have been requesting Day In The Life videos
for quite some time so I’m actually gonna shoot one now,
we’re going to shoot What It’s Like To Work In A Database Center.
So, let’s go inside. I’m Bryan Vlastelica and I’m a Junior
Systems Admin here and what I do on mostly daily basis is
I handle a lot of the physical aspects of the datacenter
when it comes to any sort of hardware troubleshooting, installing new servers or taking out equipment
as well as a lot of the mail duties. What’s would you say is unique about your
job compared to other more standard jobs? I’m living the dream here, this is where
everything like, that you go to search or visit on the web
is hosted. This is like a pilgrimage to Mecca for most
geeks. So compared to just building a machine for
some sort of retail chain, shipping it out the
door, I’m not dealing with the end users in most
cases, it’s one level of separation, we’re dealing
with people that manage those servers and not hardware.
So, it’s a different kind of clientele interaction. As a whole, we’re both professionals on
either sides of the interactions here and it’s far more enjoyable than say, you
know, dealing with a retail customer over the counter
at you know, some place with a big blue logo.
We’re going to a client cab right now. They had one of their technician come in earlier
today to do some maintenance and they asked us to take a couple of pictures
of the front and back, just so they can see any changes that have
been made. What are the changes just for their verification
just to make sure it’s not broken? Depending on what was done, new equipment
could have been put in so they want to see the new cab layout,
they could have been doing some cabling changes on the back,
they want to make sure everything still looks nice and tidy
and isn’t just a big mess. Okay. What’s the best part about your job? Honestly,
it’s got to be the people. The atmosphere here is very friendly, very
nice always has a lot of humor to it, but at the end of the day we still focus and
get our jobs done but I’ve always been a huge fan of positions
where I want to go into work so I don’t leave my friends shorthanded.
What are some of the challenges or more difficult aspects of working in a datacenter?
Oh man, the biggest challenge that I’ve encountered by far
is I’ve always grew up as a Windows kid as far as operating systems go
and a lot of what you see here at datacenters is going to be Linux-based.
So, trying to make that mental adjustment of just how differently
the two operating systems perform and how they’re structured
is the biggest challenge that I faced. So what is this room that you’re about to
take me into? This is penthouse suites. Each, pretty much
we have a whole bunch of cabs, there’s more security
as you can see, you know, you have a handprint, you can type
in the pin code as well. Alright, let’s go take a look.
Alright, so we have a raised floor here, what is it for?
Um, pretty much it raises the floor from the actual cement concrete floor
and we have air conditioning that’s pumping air through it
so we keep the bottom floor really nice and cool for the servers.
Alright, let’s go check out more of this place.
My name is Philip and I’m the Support Manager. On a daily basis, I manage customer satisfaction
and also manage our ticket handling with our systems administrators and our support
technicians. What that basically means is, I oversee every
task that gets done for a customer inside of our datacenter.
The best part about working here at QuadraNet is the people that you work with,
it’s a very family-oriented atmosphere in terms of
“we all work together”, “we all socialize together”,
“we all go out after work for drinks together” and it’s very much a social and engaging
atmosphere as well as sort of a mentoring atmosphere.
What are some challenges about working at database center
and what are some challenges about working at QuadraNet.
Working in a datacenter, the same advantage that applies to working at a datacenter
especially like this one is also a disadvantage because you have thousands of different clients
all with different setups. You have to think on your feet
and work with entirely unfamiliar setups to you,
it requires learning as you fix. That’s probably the biggest challenge
is not knowing how a client is using a particular setup when you go into it.
What’s the best advice you can give to someone who wants to get into the database field either
a college student or someone that’s still in college?
Sure, if you’re looking to work in a datacenter or really anywhere in the IT industry, the
best advice is to figure out what it is you really want
to be doing in the career that you wish to choose and go ahead and don’t
rely on getting a job to train you how to perform tasks. Get a server
or two, or rent a server or two or even a cloud instance
and start experimenting and working with software on your own
or working with hardware on your own. The best experience that most of our admins
get or technicians get is from working in their own home labs.
Just set yourself a goal and go ahead and teach yourself how to accomplish that goal
and you’ll learn most of the skills that you’ll need to make it on the way.
The biggest thing that I see when I’m looking at people to hire to work here,
is that a great many people will go through and take courses and learn by the book IT
strategies and take computer science courses but a lot
of people but don’t get the practical hands on experience
necessary and the biggest excuse that I hear is that
they never had a job working with any of this stuff.
I would say my favorite part about my visit to QuadraNet was this rooftop.
On the left, they have giant AC units that are used
to take heat from inside of the building and dispel it out to the atmosphere and
I just thought this view is quite amazing and it’s quite fun to be able to go up onto
the rooftop and take a look at this complicated giant
HVAC unit. Okay, my name is J.D. Carnes and I am a Systems
Administrator, on a daily basis, I administer systems, I
work with computers and specifically work with operating systems
and installation software and also some hardware issues when they arise.
I guess my position can be considered kinda of 2nd tier of support after our initial
support engineers. How did you get your first job as a systems
administrator? Actually, this is my first job as a systems
administrator. I was working in science and in technology,
actually in physics in a laboratory setting, I got the job by doing what I just outlined
and that I just followed the instructions to submit an application on the website and
was very careful to observe all of the requests that were presented
there. Which place is more interesting to work at
the physics lab or this database center? Well, each one has its own peculiarities and
its own interesting aspects and its own benefits
and drawbacks in certain aspects. I enjoyed both, but I
would have to tell you that I really enjoyed the investigation of
being in a science laboratory setting but I enjoy the
paycheck of being in a datacenter setting. So, I enjoy one
because of one thing and another because of another.
So, right now, he’s taking a server out and we’re gonna take a look
at what they actually work on with their hands. So, what are you doing now with the server?
Well this server pretty much it just crashed and for some reason doesn’t want to POST.
So we pretty much have to find out what the reason is,
why it crashed, why it won’t post anymore and show us what’s going on. Usually what
I like to do is take out a stick of RAM, make sure that
the RAM is fine, and if that doesn’t go through, we have
a couple of hard drive testers, we could test those,
check out and test that power supply and make sure everything’s fine,
pretty much test every single component until we find out what the issue is.
My name is Jeff K. and I am a Systems Administrator. What does your job entail on a daily basis?
On a daily basis, I come in, check tickets and
make sure that there’s is nothing really left over and
if there are things left over, we start to work on,
like problems that have been happening overnight that needs to be solved still.
After that, we work on regular tickets, just things that come in day to day,
random things about Linux or web applications. What are some challenges or more difficult
aspects of working in a datacenter? In a datacenter, you have a lot of clients
and with clients you have to do things right, so, one of the difficult things is that
you don’t have much room for mistakes. At the datacenter here, we have three different
shifts, one in the morning and afternoon,
one in the afternoon and evening and the night shift.
Some of the difficulties with that or some of the challenges actually,
is that you’re gonna have to adjust your day to your schedule
here at work and a lot of people aren’t really up to the
challenge working at night shift. Alright, so first I’d like to thank the
guys at QuadraNet for letting me film here. This has been a
DAY IN THE LIFE of working at a database center. If you guys
wanna see more Days in the Life, write in the comments below what you guys
wanna see. If you’re a company that’s interested
in being featured on my channel with a DAY IN THE LIFE video,
then go ahead and click in the description where I include
more information and with that being said, I’ll see you guys next time. Bye.